GENERAL TERMS AND CONDITIONS

The following Terms of Sale apply to sales at www.unknowncuriosity.com (”the Unknown Curiosity Webshop”). You are instructed to read these Terms of Sale before placing any orders. By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by Unknown Curiosity in the future. 

 

ORDERS

In order to make purchases through the Unknown Curiosity Webshop, you will be requested to register, which means providing us with your personal details and contact information. When ordering items, you will be requested to provide us with your payment details. It is your responsibility to provide valid and correct information and that you are the person referred to in the billing information provided. If you are below the age of 18 you must gain parental approval before submitting any order through the Unknown Curiosity Webshop.

Purchases made on the Unknown Curiosity Webshop are for the personal or gift use of the buyer only. Re-sale, commercial purposes, or any other commercial benefit is prohibited. The Unknown Curiosity Webshop reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

The contract between you and the Unknown Curiosity Webshop begins once you place an order. When placing an order at the Unknown Curiosity Webshop, we will send you an acknowledgment to your email address. Please note that you have to provide us with a valid email address in order for you to receive an electronic order confirmation. When placing an order at the Unknown Curiosity Webshop you accept the legal terms and conditions of the Unknown Curiosity Webshop.

If the item you have ordered is out of stock or does not meet our standard of quality, we will notify you by email and refund your payment within 30 days of being advised that the item has become unavailable.

We reserve the right not to accept your order if we are, for example, unable to obtain authorization for your payment. We also reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

 

PRICE AND PAYMENT

The prices at the Unknown Curiosity Webshop are current prices and may be changed at any time. Prices are inclusive of local Belgian VAT (BTW) and are payable in Euro. For non-Belgian customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates.

Payment can be made by credit or debit card including Visa, MasterCard and American Express. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We respect your privacy and your data will no longer exists in our system once the purchase is complete.

 

SHIPPING AND COSTS

Domestic Shipping - Bpost

Bpost operates Monday to Friday thus we only process orders during these days. Packages will be delivered at the address you provided us or can be picked up at the local post office. Please note that packages not collected within 14 days are returned to The Unknown Curiosity Webshop. Normally deliveries take approximately 1-3 workdays, but we are not held responsible for delayed deliveries since we are not accountable for unexpected proceedings. Domestic shipping and returns are free.

International Shipping - Bpost and FEDEX

The international shipping cost depends on the country you are located in and can be calculated during check out. Delivery will take 2-10 business days depending on the country. However, we can not be held liable for any delays when we have no control over unexpected events during shipment. Please note that packages that are not retrieved within 14 days will be returned to the Unknown Curiosity Webshop. 

 

RETURN POLICY

The Unknown Curiosity Webshop wishes to ensure that you are satisfied with your purchase. If you wish to return an item, you may do so within 7 days from receiving the item from the Unknown Curiosity Webshop. You will receive a full refund within thirty days from when we receive the item back. To complete a return, follow these instructions.

• Write an email to info@unknowncuriosity.com in which you explain what item you will be returning and the reason for the return. 
• The returned item and its packaging cannot be used, washed, dry-cleaned, modified, or damaged. Items that agree with the restrictions mentioned above will not be accepted. 

If the required condition complies, we will refund the cost of the product. We cannot refund the original shipping costs. Domestic returns are free when returned with Bpost. In case of International returns, you are responsible for returning the item yourself. The Unknown Curiosity Webshop is not responsible for any delays or problems regarding the shipment. It is therefore recommended that you use a secure and registered shipping company. The costs that you incur to return the goods are non-refundable.

If you are not satisfied with your purchase, you can return the item and recieve a refund. If you want to exchange an item for another size, please email your size request to info@unknowncuriosity.com , and if we have it in stock, we will reserve it for you. You have to return the item within 7 days from acceptance of your request due to the availability of sizes in stock.

 

PRIVACY POLICY

The Unknown Curiosity Webshop respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at the Unknown Curiosity Webshop. We will not pass any of your personal information to third parties. 

We use your email addresses to update you on new products in the Newsletters. The name, postal address and phone number are used when processing orders and delivering merchandise. If you have any questions regarding private policy, do not hesitate to contact us at info@unknowncuriosity.com.

 

CONTACT US

Unknown Curiosity is located in Antwerp, Belgium.

We only distribute our products through the Unknown Curiosity Webshop.

Unknown Curiosity, Bredabaan 570, 2930 Brasschaat, BELGIUM                                                                          

www.unknowncuriosity.com    

 info@unknowncuriosity.com